Q & A

1. How long does it take to process and ship my order?

After your payment is completed, we will process and ship your order within 24-72 hours. Please note that this does not include the transit time for delivery.

2. How can I track my order?

Once your order has been processed and shipped, we will send you an email with a tracking number. You can use this tracking number to check the shipping progress online. If you have any questions or need assistance, you can also email us at customer.service@vljewelry.us.

3. What is the estimated delivery time?

The estimated delivery time consists of two parts: processing time and transit time. The processing time is 24-72 hours, and the transit time can range from 3 to 45 days depending on the country and the courier you choose.

4. Can I request express delivery?

Yes, you can request express delivery at an additional cost. Please email us at customer.service@vljewelry.us to inquire about express delivery options and pricing.

5. What is your return policy?

We have a 7-day return policy. This means that you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please refer to our Refund Policy for more details.

6. How do I initiate a return?

To initiate a return, please contact us at customer.service@vljewelry.us. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.

7. Can I return personalized or custom-made items?

Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made to order and cannot be resold.

8. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us at customer.service@vljewelry.us within 24 hours after received your order. We will evaluate the issue and make it right by providing a replacement or refund.

9. Do you offer refunds?

If your return is approved, we will notify you and process a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

10. How can I contact customer support?

You can contact our customer support team by emailing us at customer.service@vljewelry.us. We are here to assist you with any questions or concerns you may have.